OFFICIAL LAUNCH 2027

FOR SOLE TRADERS & SMALL BUSINESSES

Trust begins
with understanding.

PHÖNIX makes visible where time, information and valuable practical knowledge are lost in everyday work. We present the findings in a clear and understandable way and, if requested, set up suitable documentation solutions as well as digital and AI-supported standard tools.

Let's get acquainted My services ↓

This creates clarity,
time and a new sense of ease.

DISCOVER MORE 01

01 — MY COMMITMENT

Development begins
where clarity emerges.

When day-to-day operations leave little time or direction, information becomes difficult to find and recurring tasks become unnecessarily demanding. PHÖNIX listens, conducts structured conversations and makes different perspectives visible.

We involve AI where it can organise information, simplify documentation and provide meaningful relief in everyday work. Decisions and responsibility always remain with people.

02 — SERVICES

What PHÖNIX does
for your business.

The starting point is the PHÖNIX Clarity Analysis. It reveals what already works well, which patterns recur in everyday work and where information or valuable practical knowledge is difficult to access. You receive a clear assessment and decide which topics you wish to pursue.

THE STARTING POINT

PHÖNIX Clarity Analysis

Structured business survey, knowledge and digitalisation check

We conduct structured conversations with you and, where applicable, selected employees. We record recurring questions, information flows, existing documentation and the digital tools already in use.

You receive a written clarity report showing what already works well, which recurring patterns became visible, where time, information or practical knowledge are lost, and which documentation or digital options may be relevant.

You decide which topics are important for your business and which ones you wish to pursue.

KNOWLEDGE & DOCUMENTATION

Make knowledge visible and usable

We capture existing processes defined by the business as well as the practical knowledge held by the people involved.

This may result in:

clear work instructions
checklists and templates
handover and cover documents
training and onboarding materials
customer FAQs and response templates
a clear digital knowledge repository

The business provides and approves the specialist content. PHÖNIX makes this knowledge clear, easy to find and practical to use.

Result: Knowledge is preserved, information is easier to find and recurring tasks are documented in a transparent way.

DIGITAL RELIEF

Set up existing tools for practical use

PHÖNIX does not develop or host proprietary software. We use proven standard tools and configure them to suit the client's needs.

Depending on your needs, this may include:

a customer file in Excel or Google Sheets
a task and time overview
a structured digital filing system
templates and dropdown fields
simple evaluations and reminder logic
a knowledge area in Microsoft 365 or Google Workspace
a prompt library for recurring tasks

Clients generally enter and maintain their own real customer and time data. PHÖNIX provides the setup, documentation and online training.

Result: Existing digital tools become clear, accessible and genuinely useful in everyday work.

PEOPLE & AI

People understand
the context.
AI helps create structure.

AI can organise information, simplify documentation and support recurring tasks. It replaces neither experience nor conversations, responsibility or human decisions.

AI supports people.
It does not replace them.

03 — APPROACH

Human in dialogue.
Clear in execution.

PHÖNIX does not begin with a ready-made technical solution. We listen, understand everyday work and present the patterns we identify in a neutral and accessible way. You decide which topics to pursue. If requested, we then implement the selected documentation or digital solution together with you.

01
Understand What already works well? Which questions and interruptions recur? Where is important knowledge held?
02
Put into context We bring together the findings from the conversations and present recurring patterns transparently.
03
Decide You determine which areas matter to your business and which solution should be implemented.
04
Implement PHÖNIX creates the agreed documentation or configures the selected digital tool. You then receive clear instructions and online training.

20years of experience
in banking

04 — MICHAELA POLLAK

I listen
before looking
for a solution.

I am Michaela Pollak and bring around 20 years of professional experience in banking. Time and again, I have seen how important it is to listen to the people who work with information, customer questions and processes every day.

Valuable knowledge is often held by individual people or spread across different filing systems, notes and tools. PHÖNIX makes this knowledge visible and translates it into clear documentation and practical digital working tools.

My strengths lie in problem-solving, research, knowledge transfer and communication. AI supports me in structuring and documenting information. Conversations, the clear presentation of findings and responsibility remain deliberately human.

01 Value people02 Preserve knowledge03 Create clarity

Let's get acquainted

05 — CONTACT

What would you
like to make easier?

PHÖNIX officially launches in 2027. If you would already like an informal conversation or to register your interest, I would be delighted to hear from you.

kontakt@phoenix-mp.at

Trust beginswith understanding.

Development beginswhere clarity emerges.

What PHÖNIX doesfor your business.